May 2008
Intermediate to advanced
320 pages
8h 39m
English
book
Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance
by Ingrid Guerra-López
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APPLICATION EXAMPLE: BRINKERHOFF (2005)
As part of a description of the processes and utility of SCM, Brinkerhoff discusses a specific case of SCM in application at SimPak Computers (a pseudonym for an information technology vendor). At SimPak, service technicians were assigned to clients and were held responsible for keeping these clients' systems working well and the clients satisfied. However, the research and development (R&D) function at SimPak was very active and released upgrades and new technologies and services frequently. This meant that service technicians had to be retrained frequently so that they had the most current knowledge required to ensure that their clients' systems worked well and the clients were satisfied.
SCM was applied ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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