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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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REFLECTION QUESTIONS

  1. What are the key ingredients for an organization's continual improvement?
  2. If you were going to design a self-evaluation framework for your organization, what would it look like? How would you implement the characteristics provided in this chapter? Be specific.
  3. If you were going to help an organizational leader create and promote ongoing change in his or her organization, what would the coaching sessions consist of?

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