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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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KEY POINTS

  • Evaluation is a systematic way to make decisions based on reliable data.
  • Evaluation compares results with expectations, finds drivers and barriers to expected performance, and produces action plans for improving the programs and solutions being evaluated. It can be formative (done during the design of a program or solution) or summative (done in the context of an existing program or solution)
  • The approach to evaluation presented throughout this book is based on performance improvement principles.
  • A useful evaluation begins by ensuring the commitment and active participation from key stakeholders.
  • Evaluators face many challenges, including involving stakeholders, convincing organizations to use the evaluation results, and convincing ...

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