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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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MONITORING PERFORMANCE

Building Continual Improvement in Organizations

The benefits that evaluation can provide are not something that happens once, stopping after the final report recommendations are implemented or discarded. Evaluation, conducted properly, can give an organization ongoing useful feedback about how much closer it is to (or farther from) its ultimate goal. In the context of continual improvement, evaluation helps organizations do this by establishing an evaluation framework that allows things that matter to be consistently and reliably measured. You might say that this evaluation framework is the backbone of a performance management system. Performance cannot be managed, at least not effectively, without the required performance ...

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