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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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ADJUSTING PERFORMANCE

Everyone—individuals, teams, and interdepartmental groups—goes through three critical change processes (Coghlan, 2000):

  • Perception. This refers to the meaning the change has for them, the degree to which they have control over the change, and the degree of trust individuals have in those mandating or promoting the change.
  • Assessment of the impact of change. Will the change be for the better? Uncertain but probably positive? Uncertain? Uncertain though probably negative? Threatening? Destructive?
  • Response. The individual can deny, dodge, oppose, resist, tolerate, accept, support, or embrace the change.

A number of factors bear on these processes. One factor with a significant impact is the availability of information about ...

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