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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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REFERENCES AND RELATED READINGS

Ackoff, Russell L. (2000). Interview. Technos: Quarterly for Education and Technology. Retrieved February, 8, 2006, from http://www.findarticles.com/p/articles/mi_m0HKV/is_3_9/ai_66408220.

Adler, P. A., & Adler, P. (1994). Observational techniques. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 377–392). Thousand Oaks, CA: Sage.

Alliger, G. M., & Janak, E. A. (1989). Kirkpatrick's levels of training criteria: Thirty years later. Personnel Psychology, 42(2), 331–342.

American Evaluation Association. (2004). American Evaluation Association guiding principles for evaluators. Retrieved August 20, 2007, from http://www.eval.org/Publications/GuidingPrinciples.asp.

Baldwin, T. T., & Ford, ...

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