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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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CONSIDERATIONS FOR IMPLEMENTING RECOMMENDATIONS

Implementation is perhaps the most neglected step in performance improvement. Typically performance improvement professionals, including evaluators, needs assessors, and performance analysts in general, engage in an investigative process, come up with data-based recommendations for actions, and then bid farewell, expecting stakeholders to take the baton and run with it. Unfortunately, many stakeholders are unfamiliar with how to implement solutions—whether they designed or developed the solutions themselves or not.

Implemented solutions fail for two main reasons: Stakeholders implemented the wrong solution, or the right solution was poorly implemented. In the general scheme of performance improvement, ...

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