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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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KEY POINTS

  • The impact evaluation process incorporates a focus on adding value to external clients and society.
  • The defining characteristic of the model is alignment: between data collected and evaluation questions, evaluation and needs assessment, expectations and deliverables, and throughout the entire evaluation and continual improvement process.
  • The model is action-based and targets the implementation of recommendations that lead to improved performance.
  • The model is very new; thus, a full body of criticism and response to it has not yet been developed.

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