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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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REFLECTION QUESTIONS

  1. What role do performance measurement and tracking play in performance improvement?
  2. What are performance measurement systems? What are the benefits this type of system could bring to an organization?
  3. What factors keep decision makers from choosing the decisions that a performance management system will indicate are the best decisions? What other factors in decision makers' lives affect the decisions they make?
  4. What are some potential barriers to successfully implementing a performance management system in your own organization? Would the benefits outweigh the trouble and cost?

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