September 2011
Intermediate to advanced
1008 pages
24h 27m
English
Content preview from Microsoft Dynamics CRM 2011 Unleashed
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Custom Activities
A limitation of previous versions was the ability to only have activities that came with Microsoft Dynamics CRM out of the box (email, fax, phone call, and so forth). With this version, organizations can define activities and have them available just as they would with other activities.
A great example of this would be to expand the Phone Call activity as shown in Figure 1.7 in which we have created Inbound and Outbound specific Phone Call activities.
Figure 1.7 Custom activities for phone calls.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.