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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Summary

As you can see, a customer relationship management system is more than just a buzzword. It is a powerful tool that, when used correctly, can propel and facilitate relationships among businesses, employees, and customers, as well as increasing efficiency and visibility across an organization.

There is a lot to consider when evaluating CRM systems and functionality; however, it is readily apparent that businesses that fail to provide themselves, their staff, and their customers with the tools that a CRM system provides will have a much more difficult time providing the level of service that customers are growing to expect.

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Publisher Resources

ISBN: 9780132682084Purchase book