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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Tracking Incoming E-mails

You can track incoming e-mails in two ways:

• By using the CRM tracking token

• Through message filtering and correlation

The tokens work by appending a code in the subject of the e-mail with a form similar to CRM:0001006.

image To learn more about how to configure this in the system options, see Chapter 12, “Settings and Configuration.”

The filtering and correlation to track incoming e-mails involves a method that doesn’t require appending data on the e-mail’s subject line. Instead, it uses an intelligent way to figure the thread of the e-mail using the e-mail’s sender, the e-mail’s recipient, the e-mail subject, and any ...

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Publisher Resources

ISBN: 9780132682084Purchase book