September 2011
Intermediate to advanced
1008 pages
24h 27m
English
Managing centralized schedules is one thing, but the capability to also manage the resources necessary for those schedules ties into a business’s capability to be ready on all fronts.
A good example of this is an automotive repair shop. The shop needs to have people on hand who not only know how to do the repair, but who also are available to do the repair (and are not working on another repair at the same time). Compound that with the fact that the shop has only three service bays in which to perform the repairs, and this creates a need for a management tool to ensure the following:
• When a customer makes an appointment, you have the resources necessary to complete the job.
• The people with the required skills ...