September 2011
Intermediate to advanced
1008 pages
24h 27m
English
Content preview from Microsoft Dynamics CRM 2011 Unleashed
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CRM Versus ERP
Although an accounting/enterprise resource planning (ERP) system might be able to function as a CRM system, a CRM cannot likely function as an ERP system. Microsoft has a complete ERP option in the form of either AX, NAV, SL or GP (all of which integrate with Microsoft Dynamics CRM quickly and easily).
Some non-Microsoft ERP systems on the market today include
• SAP
• PeopleSoft
• Oracle
The goal of a true ERP system is to unify most or all aspects of a business into a common backbone system. Obviously, at the core of any ERP is a centralized database from which all data is derived. However, several different ways of accessing the data might exist, and users might be using different systems and/or applications that ultimately ...
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