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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Processes

Although workflows are still a part of Microsoft Dynamics CRM 2011, they are part of the concept of processes. Processes include both workflow and dialogs.

Workflow is as it previously existed in Microsoft Dynamics CRM—the ability to automate events that do not require user input once started.

Dialogs are interactive events that interact with users to provide a step-by-step interface for the management of a process. Figure 1.8 shows a typical dialog that can be used by individuals in customer service to troubleshoot a computer that won’t work.

Figure 1.8 Dialog for case management.

image

Processes are supported by Windows Workflow Foundation ...

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Publisher Resources

ISBN: 9780132682084Purchase book