September 2011
Intermediate to advanced
1008 pages
24h 27m
English
Content preview from Microsoft Dynamics CRM 2011 Unleashed
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Cases
Cases are normally used to track customer problems, questions, and issues. Each case is assigned a unique identifier with a prefix of CAS by default, which you can customize from Settings, Administration, Autonumbering.
Figure 10.22 Cases interface.
Note
We are frequently asked if there is any flexibility around the case number numbering scheme because it can be unfriendly in some cases (that is, instead of CAS-01002-T8N2C3, something more like CAS-5401). The answer to this is no. However, there is no reason why you cannot create your own plug-in that will autonumber and create a case number for you. The reason for the complexity of the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.