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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Goals and Goal Management

Previously available only with customization or by using the Sales Forecast Accelerator available from Microsoft/Codeplex, the concept of allowing the organization to track progress has been added to this version.

Goals are extremely flexible and can be defined as not just something to be achieved against cumulative dollar fields/figures, but can also easily be defined to track the total number (that is, the count) of something—for example, the total number of cases closed by a customer service representative.

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Publisher Resources

ISBN: 9780132682084Purchase book