September 2011
Intermediate to advanced
1008 pages
24h 27m
English
Content preview from Microsoft Dynamics CRM 2011 Unleashed
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Competitors
Managing your competitors is just as important as managing your customers. The more you know about your competition, the better you’ll be able to compete.
Microsoft Dynamics CRM can track competitors associated with your Opportunities and Sales Literature, which provides rich information to your sales force when working with either of these records. Additionally, as previously explained in the “Opportunities” section in this chapter, closed Opportunities that are lost can be associated with competitors. Doing so provides the underlying data for the default Competitor Win Loss report.
Tip
Although the functionality for working with competitors exists within the Sales module of Microsoft Dynamics CRM, competitors apply only to Opportunities ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.