September 2011
Intermediate to advanced
1008 pages
24h 27m
English
As communication between you and your customers increases, the mechanisms for retrieving the history of communications needs to be more powerful and, at the same time, easier to use. The business model of a dedicated sales representative handling all contact with customers is no longer valid. Regulatory, contractual, and other legal issues are also reasons why communication needs to be tracked. As such, most companies need a centralized form of communication management.
Communication also has many different aspects and usually includes some form of the following:
• Phone calls
• Faxes
• E-mails
• Regular mail (letters)
• Meetings and/or appointments
Without a centralized management system such ...