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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Microsoft Dynamics CRM for Outlook

Microsoft Dynamics CRM for Outlook can also be used to perform the following tasks:

• Deliver received e-mail messages to Microsoft Dynamics CRM

• Send e-mail messages generated from Microsoft Dynamics CRM

Caution

Similar to the previous version of Microsoft Dynamics CRM, Microsoft Dynamics CRM for Outlook does not require the E-mail Router to process Microsoft Dynamics CRM e-mail messages. However when it is not used, the only time CRM will be able to process e-mails into the CRM system is when Outlook and the Dynamics CRM client are running—hence situations can arise where important e-mails might be sent and received by the organization but are not acted upon by CRM because the individuals’ Outlook is not ...

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Publisher Resources

ISBN: 9780132682084Purchase book