September 2011
Intermediate to advanced
1008 pages
24h 27m
English
Microsoft Dynamics CRM for Outlook can also be used to perform the following tasks:
• Deliver received e-mail messages to Microsoft Dynamics CRM
• Send e-mail messages generated from Microsoft Dynamics CRM
Caution
Similar to the previous version of Microsoft Dynamics CRM, Microsoft Dynamics CRM for Outlook does not require the E-mail Router to process Microsoft Dynamics CRM e-mail messages. However when it is not used, the only time CRM will be able to process e-mails into the CRM system is when Outlook and the Dynamics CRM client are running—hence situations can arise where important e-mails might be sent and received by the organization but are not acted upon by CRM because the individuals’ Outlook is not ...