Skip to Content
Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Summary

The Service area is a valuable and important part of Microsoft Dynamics CRM. When used correctly, you have a centralized view of calendars and schedules, and can easily perform scheduling tasks.

When working with cases, it is important to remember a key feature: The summary of the activities that make up the case (and therefore the case resolution) are the resultant work effort—something neither expressed nor available on the main Case entity by default. We commonly see organizations request the ability to see case resolution times and the ability to quickly/easily track times directly against the Case entity. (An example of this might be a spinning/countdown clock when the form is opened/being worked on.) Microsoft Dynamics CRM does ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Microsoft Dynamics CRM 2013 Unleashed

Microsoft Dynamics CRM 2013 Unleashed

Marc Wolenik
Microsoft Dynamics® CRM 2011 Step by Step

Microsoft Dynamics® CRM 2011 Step by Step

Jim Steger Mike Snyder and Brendan Landers

Publisher Resources

ISBN: 9780132682084Purchase book