September 2011
Intermediate to advanced
1008 pages
24h 27m
English
A special license known as the External Connector License is required when you want to work directly with the data contained in your Microsoft Dynamics CRM database for any purpose. This is common when organizations want to extend functionality of case creation to their external customer facing websites, for example. In this scenario, a user could go to the organizations website, log in, and create a case directly in the website. The information would then be processed within Microsoft Dynamics CRM as a new case and assigned to either a support queue or user. Because this type of functionality requires us to touch Microsoft Dynamics CRM data, we need one an external connector license. This type of license has changed ...