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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

E-Mail

E-mail activities are activity records that indicate either an incoming or an outgoing e-mail. Similar to faxes, they don’t necessarily indicate an actual e-mail; rather, they indicate an E-mail activity that has occurred (e-mail has been sent) or will occur. (E-mail activity should be sent on the due date.)

E-mail activities create a record whereby the E-mail is sent to the Account, Contact, Lead, Queue, or User listed in the To, Cc, or Bcc fields. The Subject of the E-mail activity is the subject of the e-mail, and the Text is the body of the email. Any attachments to the E-mail activity are included.

After an E-mail activity has been sent (via the Send button at the top of the E-mail activity), it is automatically closed and available ...

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Publisher Resources

ISBN: 9780132682084Purchase book