September 2011
Intermediate to advanced
1008 pages
24h 27m
English
Microsoft Dynamics has the ability to be MUCH more than just customer relationship management—it can be an entire framework for the management of anything. What this results in is the concept of replacing the C in CRM with “x,” resulting in xRM, which stands for Anything Relationship Management (this is also known as Extended CRM).
Here are just a few examples that we have seen Microsoft Dynamics CRM used for:
• Vendor Management
• Grant Management
• People/Citizen Management
• Class Management
• Materials Management
• Food Management
• Troop Management
• Supplier Management
The list goes on and the options are limitless with regard to how and what the system can be used for.
Note
This book ...