September 2011
Intermediate to advanced
1008 pages
24h 27m
English
In this chapter, we discussed when a Customer is an Account or a Contact when working with Microsoft Dynamics CRM, as well as how to use the Accounts and Contact entities in depth.
When working with Accounts and Contacts, understanding how they work and relate is an important concept when working with your Customers, and typically these two entities are the cornerstone of Microsoft Dynamics CRM 2011.