Skip to Content
Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Phone Call

Similarly to faxes, Phone Call activities are phone calls either sent or received (see Figure 7.10). It is good practice to be sure to have all staff enter this information routinely so that it is available to all CRM users when viewing the Customer record.

Figure 7.10 Phone Call activity.

image

Tip

Microsoft Dynamics CRM can be extended to TAPI-compliant phone systems to perform a wide number of functions, including automatically dialing the number reflected on a record. TAPI stands for Telephony Application Program Interface. It provides a programming interface for applications with your phone system. The scope of this custom functionality ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Microsoft Dynamics CRM 2013 Unleashed

Microsoft Dynamics CRM 2013 Unleashed

Marc Wolenik
Microsoft Dynamics® CRM 2011 Step by Step

Microsoft Dynamics® CRM 2011 Step by Step

Jim Steger Mike Snyder and Brendan Landers

Publisher Resources

ISBN: 9780132682084Purchase book