Skip to Content
Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Real-Time and All-the-Time Need for Data

Businesses need access to data without having to wait. Salespeople need to be able to quickly tell prospective clients about material costs and delivery dates associated with an order. Instead of saying, “I’ll send that to you in an e-mail when I have it all together,” salespeople need to be able to say, “I’ll have that in just a minute.” Otherwise, clients will have already called a competitor, who likely will be able to tell them what they want to know while on the phone.

The ability to empower salespeople with trending and forecasting based on their customers’ previous transactions is no longer an optional or nice-to-have consideration. It is required, and businesses that fail to anticipate the demands ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Microsoft Dynamics CRM 2013 Unleashed

Microsoft Dynamics CRM 2013 Unleashed

Marc Wolenik
Microsoft Dynamics® CRM 2011 Step by Step

Microsoft Dynamics® CRM 2011 Step by Step

Jim Steger Mike Snyder and Brendan Landers

Publisher Resources

ISBN: 9780132682084Purchase book