January 2018
Beginner to intermediate
370 pages
8h 5m
Japanese
Content preview from マッピングエクスペリエンス ―カスタマージャーニー、サービスブループリント、その他ダイアグラムから価値を創る
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
83
マッピングのワークショップでよく受けるのが「どうやって始めればよい
のでしょうか？」という質問です。アラインメントダイアグラムにはたしか
に価値がある、ぜひやってみたいのだが、いざ始めるとなるといろいろ問題
があって……というのです。
中でもよくあるのが「上司を説得しなければならない」という問題です。
私自身はというと、これまでさまざまなダイアグラムの制作を自ら提案した
のではなく依頼され、しかもプロセス完了の時点で関係者にマッピングの価
値をわかってもらえた、という幸運な状況が続いてきましたが。いずれにせ
よマッピングのプロジェクトを始めるためには、あらかじめ関係者の了解や
賛同を得ておかなければなりません。
また、関係者の期待が大きすぎると、それがのちのち問題を招くことにも
なりかねません。ですから開始直前の段階で目的や意図を明確にしておくこ
とは不可欠です。関係者が複数いる場合はとくにそうです。以上、あげてき
た種々の要因や可能性に配慮しつつ、マッピングの枠組みを適宜決めておき
ましょう。その際のポイントをいくつか紹介します。
関係者には常時関与してもらう
マップの制作責任者はマッピング作業の各段階で「調査担当者」「解説
者 」「 進
ファシリテーター
行役」などさまざまな役割を果たしますが、他のメンバーにも作
業の開始から終了まで常に関与してもらうことが大切です。忘れないで
ください
─
目的はダイアグラムの制作だけでなく、他のメンバーを対
話や議論に巻き込み、チーム全体で共に解決法を編み出すことなのです。 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.