January 2018
Beginner to intermediate
370 pages
8h 5m
Japanese
Content preview from マッピングエクスペリエンス ―カスタマージャーニー、サービスブループリント、その他ダイアグラムから価値を創る
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
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5
5.2
アラインメントダイアグラムの制作過程で、内部関係者へのインタビュー
は必要不可欠です。調査の対象者は、プロジェクトを直接支援する人々に限
らず、決定権者、マネージャー、営業担当者、技術者、顧客担当者など、さ
まざまな部署から選出する必要があります。
この段階でのインタビューは予備的なもので、今後さらに精査すべき主
要なテーマを掘り起こします。回答者が、たとえば合計5 〜 6人と、少ない
場合もあるでしょう。つまり各部署からひとりか2人が調査に協力してくれ
る、という状況です。このような時には、自分の部署を代弁できる人物の協
力が仰げるよう尽力しましょう。
5.2.1
内部関係者へのインタビューは略式なものでかまいません。時間は30分
から1時間程度で済むと思います。回答者の多くが同じ建物や敷地の中で働
いているのであれば、1日ですべてが完了する可能性もあります。面接によ
るインタビューができない回答者がいる場合は、電話による調査という選択
肢もあります。
さまざまな立場や職能の回答者を相手にするので、「はい／いいえ」で答
えるタイプの質問ではなく、自由回答形式の質問が最良の結果を得られると
思います。そのほうが対話もスムーズに運ぶはずです。アンケート形式では
なく、質問者が軽く誘導する形での対話形式にするべきなのです。というの
も、これは意見の数を集計する定量的な調査ではなく、探索と情報収集を目
的とする調査だからです。この章のあとのほうに「インタビューの指針」 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.