January 2018
Beginner to intermediate
370 pages
8h 5m
Japanese
Content preview from マッピングエクスペリエンス ―カスタマージャーニー、サービスブループリント、その他ダイアグラムから価値を創る
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94
4
章
4.4
ダイアグラムの選定
この本で紹介しているダイアグラムには共通点があります。それは「どの
ダイアグラムもバリューアラインメント（価値創出につながる連携）に焦点
を絞っている点」です。とはいえ、各ダイアグラムの差異をきちんと理解し
ておけば、自分の組織の現況に対処する上で最適なダイアグラムを選べるは
ずです。違いもはっきりさせないまま推測だけで「こっちのダイアグラムの
ほうがいいだろう」などと安易に即断してはなりません。
組織の目標と、マッピングしたいエクスペリエンスとがしっかり把握でき
たところで、最適なダイアグラムを選びます（ただしそのためには、あらか
じめマッピングの枠組みとなる要素（2章を参照）を見きわめておく必要があ
りますが）。
表4-2を見てください。代表的なダイアグラムを選び、マッピングの枠組
みの要素ごとに特徴をまとめたものです。
図4-5 プロトペルソナを手早く作成できるシンプルなテンプレート。これを活用してターゲット層の人物像を描き出してみよう
4.4 ダイアグラムの選定
95
サービスの受け手として
の個人の視点
（多くの 場 合リアル タイム
の ）サ ー ビ ス 授 受 と そ の エ
コシステム
・クロスチャネル、リアルタイ
ムのアクションや物的エビデ
ンス
・ 役 割 、内
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.