ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ

002

Foreword

Innovations in technology often disrupt long-established business models (and

sometimes abruptly). Cars disrupted the horse-drawn transport industry in the 1920s.

Today

ʼs computing technologies are disrupting everything from grocery shopping to

the stock market. Yet, through all these ever more frequent cycles of disruption, one

thing has stayed the same: customers value outcomes, not the underlying technology.

To put it another way, services have always - and will always - continue to be the

vehicle by which businesses create value for their customers.

ITIL, the world

ʼs most adopted IT Service Management framework, is being updated ...