March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
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243
Chapter
07
【ITIL4の新概念③】
ITILSVS
ITIL
ITIL 4 で は 、「 ITIL SVS」（ ITIL サービス・バリュー・システム）とい
う概念も新たに登場しました。これは、
ITIL 4の全体像を示すものであ
り、次の
5 つの項目から構成されています。
〇
ITIL サービス・バリュー・チェーン
〇
ITIL マネジメント・プラクティス
〇
ITIL 従うべき原則
〇
ガバナンス
〇
継続的改善
●ITIL サービス・バリュー・チェーン
では、それぞれの項目について見ていきましょう。
「
ITIL サービス・バリュー・チェーン」（the ITIL service value chain）
は、
ITIL SVSの中心的な要素です。
価値を生み出す活動として、次の
6つの活動が定義されています（図 4）。
ITIL 2011 editionのサービスライフサイクルの 5 段階（サービスストラ
テジ、サービスデザイン、サービストランジション、サービスオペレー
ション、継続的サービス改善）の進化系と言えます。
〇
計画（Plan）
〇
改善（Improve）
〇
エンゲージ（Engage）
〇
設計と移行（Design and transition）
〇
調達／構築（Obtain/build）
〇
提供とサポート（Deliver and support）
244
「チェーン（鎖）」という表現からもわかるように、従来のライフサ
イクル表現ではぬぐい切れなかった時系列の段階の ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.