March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
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009
組織の
3 階層とサービスライフサイクル …………………………………………… 164
【サービスストラテジ（戦略）】
「サービスストラテジ（戦略）」とは ? …………………………………………………… 166
事業関係管理
〜顧客（事業部門）との良好な関係を維持する〜
…………………………… 168
需要管理
〜 IT サービスに対する需要を把握、予測し、影響を与える〜
…………………… 170
IT
サービス財務管理
〜 IT サービスに関する資金を投資対効果の高い方法で確保する〜
… 172
サービス・ポートフォリオ管理
〜適切な投資で、事業成果を満たすITサービスの組み合わせを持つ〜
…………………………………………………………………………………………… 174
【サービスデザイン（設計）】
「サービスデザイン（設計）」とは
? ……………………………………………………… 176
サービスレベル管理
〜サービスレベルについて顧客と交渉・合意し SLA を満たす〜
…… 178
サービス・カタログ管理
〜最新のサービス・カタログを維持し、利用できるようにする〜
… 180
可用性管理
〜事業にとって必要なときに IT サービスを使えるよう管理する〜
……………… 182
キャパシティ管理
〜 IT サービスのキャパシティとパフォーマンスを最適に管理する〜
…… 184
IT
サービス継続性管理
〜
IT
サービスに深刻な影響を与える可能性のあるリスクを管理する
〜
… 186
情報セキュリティ管理
〜 IT サービスの「セキュリティ」を管理する〜
…………………… 188
サプライヤ管理
〜価値ある IT サービスを提供するために、サプライヤを管理する〜
……… 190
デザイン・コーデ ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.