March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
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P. 16 0
034
まずは「現状」を把握する
体重管理、健康管理、預貯金の管理…そして在庫の管理。あらゆる
「管理」＝「マネジメント（
Management）」の基本となるのが「見え
る化」です。
何を管理するにも、その対象が現在どのような状況なのかを把握で
きていなければ、マネジメントしようがありません。
美乃梨さんの質問の意味
「今週の売上と利益は？仕入れと在庫は？」…ストーリーに出てきた
美乃梨さんのこの質問は、まさしく「自分の商売（ビジネス）につい
て最低限の見える化はできているか？」という問いかけです（図
2）。
例えば、「売上は高いが利益が出ていない」のと、「そもそも売上が低
い」のとでは、目指す方向も対策も異なってきます。つまり、見える
化することで判明した「事実」次第で、取るべき対策も変わってくる
わけです。
現在の状況を「数字」で表そう
美乃梨さんがやおはちのデータを収集・分析してわかったことは「在
庫が多く、廃棄も多い」という事実でした。
つまり八兵衛さんは、まずはムダな廃棄を減らすために在庫を減ら
し、そのためには仕入れもある程度減らした方がよいということです。
正常化してきたら、今度は販売量を増やす施策を考え、その後、仕入
れを増やしていく段階に入るべきでしょう。
このように、現在の状況を事実に基づき、なるべく「数字」で表す
ようにすると、物事を客観的かつ公平に見ることができるようになり
ます（図
3）。
「見える化」が
マネジメントの 基 本
ITIL
解説
035
Chapter
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.