March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
110
さあ、マスターは、いったい何を伝えたかったのでしょうか。マス
ターが言った「メニューから遡る」というのは、実はサクラ先輩も実
施していた方法です。
サクラ先輩は、「各メニューを構成する食材は何だろう
?」と考える
ことで（つまり全体を見て）、どの食材がどれくらいの速度で使用され
るかを判断していましたね（図
6）。
このように、サービスを構成するもの（これを「構成アイテム」と
呼ぶ）を管理することを、
ITIL では「構成管理」と呼びます。
構成とは「連携して
IT サービスを提供する構成アイテムのグルー
プ、または
IT サービスの識別可能な一部分を指す総称」（出典「ITIL
用語および頭字語集」）
構成管理では、次のような点に留意して構成アイテムをチェックし
ます。
〇
各サービスの構成アイテムは何と何と何なのか
〇
構成アイテムと構成アイテムの関係はどうなっているのか
〇
各構成アイテムはどこにあるのか
〇
各構成アイテムの状態はどうなっているのか
〇
各構成アイテムを管理している人は誰か
〇
各構成アイテムの最新版やバックアップはどこにあるのか
これらの情報を維持・管理することで、常に最新のサービスの構成
を把握するのが「構成管理」の役割です。
「構成管理」って何？
ITIL
解説
関連ページ
……
P.203
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.