March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
234
ITIL2011editionとの
関係と変更点
ITIL
中心となる管理要素は前バージョンがベース
ITIL 4 は、前バージョンの何を踏襲し、何が変更されたかを見てい
きましょう。まず
ITIL 4 では、従来のITILで紹介されていた内容はほ
ぼ残っており、本質的な内容は維持されています。
例えば「サービス」の定義は、
ITIL 4 でも変わりません。インシデン
ト管理や変更管理なども、ほぼ全て残っています。さらに、
ITSM の
「
3 つの P」ないし「4 つの P」（ P. 1 5 0 参照）に相応する考え方も、少し
表現を変えつつも維持されています。
しかし、前節で紹介したデジタル・トランスフォーメーションの時
代に対応するためのマネジメント・ノウハウがかなり追加されました。
「リーン」（
P.248 参照）、「アジャイル」（P.250 参照）、「DevOps」（ P.252
参照）などはその典型例です。
これに伴い、
ITIL 4の資格体系も大幅に変更されています。詳しくは
P.246 で紹介しますが、従来のライフサイクルの段階ごとのプロセスを
中心とした資格体系ではなく、より実践的な体系にするために、学習
分野のカテゴリ分けへと変更されています。
ITILプラクティショナの一部がコア書籍へ
ITIL 4 の変更点として、ITIL プラクティショナの一部がコア書籍に移
行した点も見逃せません。
まず、「コア書籍」と「
ITIL プラクティショナ」の違いをおさらいし
ましょう。
ITIL 2011 edition ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.