March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
092
茶店のウェイターのアルバイトを始めて2週間が経ちまし
た。マスターに言われた通り、失敗しても「何が悪かったか」
を振り返り、対応を考えるようにしたので、失敗も減った気がします。
仕事もようやく慣れてきて、注文を取ったり、コーヒーやトースト
を配膳したり、テーブルを片付けたりするのがスムーズにできるよ
うになりました。でもみなさん、最近のウェイターの仕事ってそれ
だけじゃないんですよ。
客
「すみませーん、教えてくださーい」
ほらきた。たぶん、いつもの質問だ。
客
「
このお店ってフリー Wi-Fi ありますか ?
あと、電源
使えるテーブルってありますか?」
アキラ
「はい、電源が使えるのは、あちらの壁際の席のみとなっ
ています。フリーWi-Fiもご利用になれます。接続用の ID
とパスワードをお持ちしますね」
「喫茶」店だからといって、純粋にコーヒーや紅茶を飲みたいだけの
お客様というのは、むしろ珍しい方です。
以前は本や新聞を読んだり、おしゃべりしたり…のついでに喫茶と
いう人が多かったようですが、最近はパソコンを開いて勉強や仕事
をする…ついでの喫茶が主流です。だから、ちゃんとパソコンやイ
ンターネットを使えるように対応することも、僕達のサービスの一
喫
ITIL
Story
Story
問い合わせに
答えられない!
「FAQ」を作ろうよ!
093
Chapter
03
つなんです。でも、この対応が結構時間がかかるんですよね。
そうそう、「結構時間がかかる対応」と言えば、メニューについての
質問も、いつも同じことを聞かれて面倒なんです。 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.