March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
146
若手社員
「
出雲課長！新商品の企画を考えたので聞いてく
ださい
」
僕
「うん、面白そうじゃないか」
若手社員
「出雲課長！先日リリースした新商品、やっぱりてこ入れ
が必要ですよ。問い合わせの傾向分析をしたんです」
僕
「どれどれ…よし、これはさっそく対策を打とう」
あれから5年、僕は細野製作所の課長となり、忙しく働いています。
神無月さんの教えを受け、ヤマさん、ゲンさん、僕、佐藤君の4人
で始めた改善の輪は、4人から課へ、課から部へ、そして全社へと
広がっていきました。僕は改革の中心メンバーの一人として、業務
プロセスを分析して標準化したり、目標を立ててデータを収集して
見える化したり、その進め方にも気を配りました。
みんなが納得し、賛同して進められると、協力も得やすく改善の進
み方が格段に違います。
そもそもは「効率的なお問い合わせ対応」からスタートした取り組
みでしたが、効率化に取り組んだ結果、お客様の声を効率的に収集・
分析することができるようになり、技術部からも新商品の企画がど
んどん出るようになりました。
今や細野製作所は下町のおもちゃ工場ではなく、大手製造業と協業
ITIL
Story
Story
5年後の細野製作所
147
Chapter
04
し、IoT分野にも進出する企業へと成長を遂げています。また、お ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.