March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
027
Chapter
01
外 部 サ ー ビ ス・
プロバイダ
（サプライヤ ）
ITサ ー ビ ス・プ ロ バ イ ダ
（
IT部門）
ビジネス／
事業部門
顧客
Customer
ユーザー
User
サービスストラテジ（戦略）
サービスデザイン（設計）
サービストランジション（移行）
サ ー ビ ス オ ペ レ ー シ ョ ン（ 運 用 ）
事業関係
管理
要求実現 アクセス管 理
イベント 管 理
インシ デ ント 管 理 問題管理
サービス
レベル
管理
変更管理
リリー ス 管 理 およ び
展開管理
サービス資産管理
および構成管理
ナレッジ
管理
サプライヤ
管理
需要管理
可用性管理
キャパシティ
管理
情 報 セキュリティ
管理
ITサービス
継続性管理
ITサービス
財務管理
サ ー ビ ス・ポ ー ト
フォリオ 管 理
ITサービス戦略管理
サ ー ビ ス・カ タ ロ グ 管 理
戦略
設計
移行
運用
戦略
設計
移行
運用
戦略
設計
移行
運用
Reproduced under license from Quint Wellington Redwood
この章で解説するのは全体の基本!
01
Chapter
八百屋にITILを
導 入したらどうなる ?
〜スムージー、始めました 〜
Case Study 1
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.