March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
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078
大女将
「メアリーさん…いえ、若女将」
メアリー
「はい、大女将！」
大女将
「古いしきたりで凝り固まった松ノ湯を、どんどん改革し
てくださってありがとう。若くてエネルギーに満ち溢れて
いるあなただからこそ、みんなも『変わらなくては』と
思ってついてきているのだと思います」
メアリー
「いいえ、そんな。私なんてまだまだ半人前デス」
大女将
「今までのやり方が当たり前だと思っていた私では、なか
なかこうはいかなかったと思います。
本当にあなたに
若女将になってもらってよかった
」
メアリー
「ありがとうございます!大女将!」
尊敬する大女将に褒められて、メアリーさんは胸がいっぱいになり
ました。その様子を見守っていた清子さん達従業員も、本当に嬉し
そうです。涙ぐんでいるメアリーさんに、あらためて大女将が声を
かけました。
大女将
「せっかくここまでできたのなら、もう一つお願いしたい
ことがあるの」
メアリー
「何デスカ？何でも言ってクダサイ!」
大女将
「今後3年間…いえ、5年間にどのようなサービスを増やし
ていけば良いか、アイデアを出してもらいたいの。もちろ
ん、これまで実施してきたサービスを終了する、という案
ITIL
Story
Story
先も見据えて…
079
Chapter
02
も出してもらってかまいません」 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.