March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
232
なぜITIL4が
リリースされたのか
〜 バージョン アップ の 背 景 〜
ITIL
まずはITIL 4 リリースの背景から見ていきましょう。前バージョン
となる「
ITIL 2011 edition」は、その名の通り2011 年にリリースされ
ました。したがって
ITIL 2011 edition は2011年以前の世界のベストプ
ラクティスを元にまとめられています。
それから約
7 年の間に IT 技術は劇的に進化し、また、ITSM に関する
新たなベストプラクティスが世界中でどんどん生まれてきました。そ
こで、世界の最新事例を元にした
ITIL のバージョンアップが必要に
なってきたのです。
では、
2011 年から、具体的に何が変わってきたのでしょうか。
●デジタル・トランスフォーメーション
1つは「デジタル・トランスフォーメーション」です。クラウド、IoT
（Internet Of Things）、人工知能（AI : Artificial Intelligence）、ロボティ
クスなど、昨今は
IT 技術の進化が加速しています。
これまで、企業における
IT システムの活用の目的の多くは、人間が
紙に記録してきたデータや情報の効率的かつ効果的な管理であり、「ビ
ジネスを支援する
IT」という位置づけでした。しかし、もはやビジネ
スの中に
IT が埋め込まれて一体化する時代になっています。
例えば、企業の宣伝方法は、新聞の広告やテレビのコマーシャルか
ら、
SNS を使ってユーザー一人一人の好みに合わせた情報発信と ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.