March 2019
Intermediate to advanced
256 pages
6h 6m
Japanese
Content preview from ITIL はじめの一歩 スッキリわかるITILの基本と業務改善のしくみ
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052
の野菜と果物を使ったスイーツが人気のレストラン
「YAOHACHI」は、首都圏に10店舗を展開するレストラン
チェーンです。3年前にはこれが商店街の八百屋で、店主の八兵衛
さんが娘の美乃梨さんに叱られながら経営の立て直しを進めたなど
と、誰が想像できるでしょうか。
店員
「いらっしゃいませ！」
レストランに足を踏み入れると、かわいくて豪華な旬の野菜や果物
がショーケースに並んでおり、どの店舗も行列が絶えません。
あれから3年…。
八兵衛さんは「サービス」という考え方に目覚めました。
「お客様の声に耳を傾ければ、そこにビジネスのヒントがある」
「見える化すれば、未来が見える」
これが今の八兵衛さんの口癖です。
スムージーの一件以来、八兵衛さんはお客様の声を積極的に聞くだ
けでなく、様々な角度からサービスの分析ができるように、大量の
種類のデータを蓄積することに注力しました。そして、美乃梨さん
に教えを請いながら、定期的にデータ分析を行い、PDCA を意識的
に回すようになりました。それが成功の原点だったと言えます。
ITIL
Story
Story
3年後の「YAOHACHI」
旬
053
Chapter
01
美乃梨
「まさか、お父さんがここまでパソコンを使いこなせるよ
うになるとは予想できなかったわ」
当時を振り返って笑う美乃梨店長は、本当に嬉しそうです。 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.