April 2015
Beginner to intermediate
296 pages
6h 18m
Japanese
Content preview from リーン顧客開発 ―「売れないリスク」を極小化する技術
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114
5 章 オフィスから飛び出せ
インタビュアー：そうした決定は重要なものでしたか？
数字なしで判断し
たことによりどのような影響が生じましたか？
顧客：正直これまでの決定は軽微なものばかりでしたが、今後は収益に直接
影響する変更を行なう予定があるので、間違った判断をすると実害が生じま
す。きわめて直接的な影響です。いやあ忙しくて、このことについてよく考
えていませんでしたが、これは急を要する問題だぞ。
5.7.1
誘導尋問を避ける
フォローアップ質問をするときには、誘導尋問してしまいがちなので注意が必要で
す。誘導尋問とは相手の答えにバイアスをかけた質問です。誘導尋問の典型例を挙げ
ます。
•
＿＿＿＿＿＿だと思いませんか？
•
＿＿＿＿＿＿の場合、問題が生じませんか？
•
＿＿＿＿＿＿に同意しますか？
•
＿＿＿＿＿＿の場合、それをしますか？
このような質問をすると、「はい」または「いいえ」で始まる答えが返ってきま
す。あなたにその自覚がなくても、相手が「はい／いいえ」と答えを返しているとき
は、誘導尋問をしているサインです。「はい／いいえ」で始まる答えにはマークを付
けてメモを取り、誘導尋問で導かれた答えであることを差し引いて吟味しましょう。
当然ながら、フォローアップ質問で促しても、相手が話をしてくれないケースは
多々あります。そのような場合は無理やり答えを引き出さないようにします。すべて
の質問が、誰に対しても効果的とは限りません。そこは飛ばして、次の質問やトピッ
クに移りましょう。
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and much more.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.