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Remote Usability Testing
book

Remote Usability Testing

by Inge De Bleecker, Rebecca Okoroji
August 2018
Beginner
202 pages
8h 51m
English
Packt Publishing
Content preview from Remote Usability Testing

Closed questions

Closed questions are questions that present the participant with a predefined set of answers to choose from. They are commonly referred to as multiple-choice questions. The same rule about leading questions also applies to the responses. The responses should allow the participant to choose the response that they find most appropriate. This requires that the UX researcher carefully scrutinizes the provided options in order to avoid the following eventualities:

  • A "This does not apply to me" option is missing: For example, the responses "Yes" and "No" for the question "Did you notice that …?" cover all possibilities, whereas for the question "Do you travel mostly for business?", it would be prudent to add an "I don't travel" ...
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Publisher Resources

ISBN: 9781788999045