August 2018
Beginner
202 pages
8h 51m
English
Tasks that are difficult to complete can pose a real problem for unmoderated studies. Since there is no moderator to keep the participant on track, it is entirely possible that participants will go in the wrong direction and will not complete the task. This can be disheartening for the participant, and they may become less confident or more negatively disposed towards the product and the study. This, in turn, can negatively influence the rest of the session.
If a task is expected to be difficult for some participants, the script can help mitigate the negative feelings:
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