August 2018
Beginner
202 pages
8h 51m
English
This section tells the organization what they need to focus on in order to improve the usability of their digital product. It should be prefaced or followed by a page describing the significance of the severity levels (if the recommendations have been assigned a severity level).
We like to start this section off with the things that were done well. Only focusing on the negatives can be disheartening. Then the improvement recommendations should follow, listed in order of highest to lowest severity.
Where available, the findings should be illustrated with screenshots, tables or charts, and verbatim comments or video clips. We once presented the results of a UX study and showed a video clip to underline ...
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