August 2018
Beginner
202 pages
8h 51m
English
Because of the limitations of self-reported data, we often recommend collecting user videos as a secondary source to investigate areas of concern. When reviewing the user videos, the UX researcher can form their own opinion of the user experience. We recently had an instance in a survey-based study where a participant reported that they were able to complete the task and provided no further written feedback. It was debatable whether the task was indeed completed successfully since the system did not successfully record the registration. Perhaps an error occurred which the user did not notice because its display was too subtle or he clicked away too fast. A user video could have helped identify the ...
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