August 2018
Beginner
202 pages
8h 51m
English
Both open questions and user videos are great for extracting unguided feedback from the participants. However, both require a certain amount of time, and if they are requested for the same task, the participant might feel that they are merely repeating what they thought out loud for the video as a written response to the open question. It is therefore important to find the right balance between open questions and videos, with little or no overlap.
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