The rules of the game
The moderator's goal is to gather insightful feedback. The moderator must do so in an objective and non-intrusive manner, while at the same time establishing rapport with the participant and ensuring their physical and psychological well-being. Striking this balance requires some practice.
A typical conversation between humans involves a level of interaction and sharing. For instance, a conversation between two peers could be a balanced exchange of thoughts and suggestions. A conversation between a manager and their team member might be more one-sided, but nonetheless, it is an exchange of thoughts, to some extent. A moderated session is a mostly one-sided conversation; the participant provides all of the information, ...
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