Remote Usability Testing

Screener methods

Screeners can be conducted over the phone or online, using a survey. Phone screeners are more personal, as there is direct person-to-person interaction. It is also a slow and labor- and time-intensive process. A survey is impersonal, but can be created quickly and sent out to a large number of people with ease. Costs may vary depending on the platform used, but they are typically much lower than phone screeners. 

Proponents of phone screeners claim that the added level of personal interaction results in higher participation and completion rates. We suggest that phone screeners may be considered for remote moderated studies, since moderated studies require an increased commitment, and no-shows can be more costly. For an unmoderated ...